Shipping Policy

📦 Shipping Info

At Sportory.co, we get your gear ready as fast as possible so you can get back to training and competing! 💪
All products are made to order or sourced fresh — we start processing your order only after payment is confirmed to ensure top quality and accuracy.

🌍 Where We Ship From

We work with trusted global production and fulfillment partners to deliver worldwide.
Your package may ship from facilities outside the U.S. depending on the product and stock availability. ✈️📦
This helps us keep prices competitive and delivery as fast as possible.

For the most accurate estimate, always check:
🔎 Your tracking details once shipped
📅 The Estimated Delivery Date shown on product pages and at checkout

🕒 Order Processing Schedule

We process orders Monday through Friday (U.S. Eastern Time).
No processing on U.S. federal holidays, including:

  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

🚚 Shipping Carriers

We select the most reliable carrier based on your location, order size, and speed:

  • USPS
  • UPS
  • DHL
  • FedEx
  • YunExpress / other e-commerce partners (for international)

We aim for the fastest and most trackable option available.

⏱️ Shipping & Handling Times (Business Days)

Estimates only — actual times vary by location, customs, and carrier performance.

👕 Apparel (T-Shirts, Hoodies, Shorts, Jerseys, etc.)

  • Processing: 2–5 days
  • Shipping:
    • US: 5–10 days
    • International: 10–20 days

🧢 Hats, Caps, Beanies

  • Processing: 2–5 days
  • Shipping:
    • US: 5–10 days
    • International: 10–20 days

🏋️ Accessories (Bags, Water Bottles, Phone Cases, Car Gear, etc.)

  • Processing: 2–5 days
  • Shipping:
    • US: 5–10 days
    • International: 10–20 days

⚽ Team Sports Gear & Larger Items

  • Processing: 3–7 days
  • Shipping:
    • US: 7–12 days
    • International: 12–25 days

🔔 Tracking & Notifications

You’ll get an email with your tracking number as soon as your order ships.
We also send automatic updates — keep an eye on your inbox (and spam folder).

Allow 2–5 days after shipping for the first scan/update.
International tracking may show fewer updates and can hand off to a local carrier.

Delays can happen due to:

  • Customs clearance
  • Weather or carrier volume
  • Peak seasons (holidays, major events)

Always check your tracking link for real-time status.

🏠 Shipping Address & Delivery Notes

Please verify your address carefully at checkout — we ship exactly as entered.
We’re not responsible for lost, delayed, or misdelivered packages due to incorrect/incomplete addresses.

Once shipped, changes (reroute, hold, etc.) are handled by the carrier and may incur fees or risks we cannot cover.

Many carriers leave packages at:

  • Front door / porch
  • Garage
  • Mailroom / concierge

Retrieve your order quickly to prevent theft. Packages marked delivered but stolen are not eligible for refund/replacement.

📬 Package Marked Delivered but Not Received?

Contact us immediately at support@sportory.co.
Provide your order number and tracking info — we’ll open an investigation with the carrier on your behalf. 🔍

Questions? We’re here to help — reach out anytime! 🏃‍♂️