Return & Refund Policy

🔁 Return & Refund Policy

At Sportory.co, we want you to love your gear and perform at your best. 💪
We carefully select and produce high-quality sports apparel and accessories — and our goal is 100% satisfaction with every order.

🎯 Your Satisfaction Matters Most

We take pride in delivering durable, stylish, and performance-ready products.
Every item is produced with care using premium materials and reliable printing/embroidery techniques.

If something arrives damaged, defective, incorrect, or not as described, just contact us within 30 days of delivery — we’re here to make it right. 📩

🛡️ Our Quality Guarantee

If your item arrives:

  • Damaged during shipping
  • Defective (manufacturing issue)
  • Incorrect (wrong size, color, or item sent)
  • Materially different from the product description/images

…we’ll gladly replace it (at no extra cost) or issue a refund — your choice.
Replacements are usually processed faster; refunds are issued within 1–3 business days after we receive and inspect the returned item(s).

❌ Order Cancellations

Most orders enter production or fulfillment quickly to ensure fast delivery.
Cancellation policies:

  • Before processing begins: Email us with your order number — full cancellation and refund (free of charge).
  • After processing/fulfillment starts: A $15–$25 restocking/processing fee per item may apply (depending on the product), as resources have already been committed.

Custom or personalized items (if any) are generally non-cancellable once production begins.

💵 Refunds

Refunds are processed to your original payment method, minus:

  • Original shipping fees (non-refundable in most cases)
  • Any restocking/processing fees (if applicable)
  • Discounts or promotions applied to the order

Once approved, you’ll receive a confirmation email.
Refunds typically appear in your account within 5–10 business days (may take longer depending on your bank/payment provider).

⚠️ Important Notes

  • All sales become final after 30 days from delivery date unless covered under our quality guarantee.
  • Items returned due to buyer error (wrong size selected, change of mind, incorrect address) are eligible for store credit only (minus shipping/restocking fees) — no cash refunds for these cases.
  • We do not accept returns on final-sale items (clearance, heavily discounted, or custom-engraved products where applicable).
  • Sportory.co reserves the right to update this policy. Changes will be posted here.

📩 Need Assistance?

We’re here to help with returns, refunds, exchanges, or any questions.
Email us at support@sportory.co — include your order number and photos if possible.
We usually respond within 24–48 hours (Monday–Friday, U.S. Eastern Time). 🔥

Thank you for shopping with Sportory.co — let’s keep you moving! 🏃‍♂️